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Frequently Asked Questions

Common questions about Platizio Global, getting started, US Stocks & ETFs, compliance and support.

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  1. Sign up on the Platizio platform using your email or mobile number.
  2. Enter your personal details and tax residency information.
  3. Answer a short set of regulatory and risk-profile questions.
  4. Upload the required KYC documents (PAN, address proof, etc.).
  5. Submit your application with your digital signature (your full name).
Your account is opened in your name with ViewTrade IFSC at GIFT City once KYC is approved.

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You fund your US brokerage account by remitting money from your Indian bank account under the LRS. From within the platform you can select your bank, download the net-banking remittance instructions, and initiate the transfer. Funds are converted from INR to USD by your bank and credited to your brokerage account.

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On the login page, select "Forgot Password", enter your registered email, and follow the link or OTP sent to you to set a new password.

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You can update your login email and mobile number from the Profile / Login & Security section of the platform. Changes are confirmed using an OTP for your security.

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You can reach us by email at supportglobal@platizio.com or call / WhatsApp at +91 92898 37100. We will respond within 24 hours on business days and your query shall be resolved within 1-5 days.

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You can close your Platizio Global trading account by sending us an email request from your registered email address to supportglobal@platizio.com. The closure process takes 2 working days once you submit your request.

Before closing your account, please ensure you have:
  • Cleared any negative balance in your account
  • Sold off any holdings in the account
  • Withdrawn any cash balance from the account
  • Downloaded all necessary reports (trade confirms, ledger, and P&L statements), as these will not be accessible once your account is closed
  • If you wish to move securities to another broker, transferred your shares and cash prior to requesting account closure
Please note: Upon submission of an account closure request, the client irrevocably agrees that any residual amounts — including but not limited to dividends, corporate action proceeds, or any other entitlements arising from prior holdings and received post-closure — shall not be credited to the client's account. The client acknowledges and accepts that such amounts may be forfeited, and that no claims shall lie against the Company in respect of the same.

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Yes. Indian residents can invest in the US stock market under the Reserve Bank of India's Liberalised Remittance Scheme (LRS), which permits remittances of up to USD 250,000 per individual per financial year for permitted purposes, including overseas equity investment. Investing in US-listed stocks and ETFs through Platizio is fully compliant with these rules.
Any Indian resident individual with a valid PAN and the documents needed to complete KYC can open an account. Both first-time and experienced investors are welcome. Accounts are opened in your name with ViewTrade IFSC, introduced and managed by Platizio.
Yes. NRIs may invest where supported, subject to the rules of their country of residence and our broker partner's onboarding requirements. NRIs are typically asked to provide their passport, proof of address, and a tax identification number for their country of tax residence. NRIs are taxed according to the laws of the country where they are tax residents. Please contact supportglobal@platizio.com to confirm eligibility for your country.
To complete KYC you will generally need: a PAN card, proof of identity, proof of address (Aadhaar or equivalent), and your basic financial and bank details. The exact documents are confirmed during the digital onboarding process.
  1. Sign up on the Platizio platform using your email or mobile number.
  2. Enter your personal details and tax residency information.
  3. Answer a short set of regulatory and risk-profile questions.
  4. Upload the required KYC documents (PAN, address proof, etc.).
  5. Submit your application with your digital signature (your full name).
Your account is opened in your name with ViewTrade IFSC at GIFT City once KYC is approved.
Instant account opening for resident Indians subject to no blockers, and up to 48 hours for NRI and Foreign nationals.
No. You can add funds only after your account is approved, because your brokerage account number is generated only once KYC is completed.
No, there are no account opening or maintenance charges.
LRS is available to resident individuals (and minors with a guardian). HUFs, companies, and partnership firms are not eligible to invest through the individual LRS route, and our broker partner generally does not support HUF or business-entity accounts for this product.
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ViewTrade is our US-based brokerage and financial-technology partner. They provide the underlying brokerage infrastructure that allows your orders to be executed on US exchanges and your securities to be held with ViewTrade IFSC. Platizio provides the platform and customer experience; ViewTrade provides the regulated brokerage rails.
The securities are custodised in the name of ViewTrade IFSC with DTCC for the benefit of customers — shares are held in ViewTrade IFSC's name (not the customer's). This is done to protect the client under US regulations and rules. The benefit of the account, including ownership and rights, still belongs to you as the end client. This is an IFSC-regulated account, not a standard US brokerage account.
US brokerage accounts are covered by SIPC (the Securities Investor Protection Corporation) up to USD 500,000 in total, including up to USD 250,000 for cash. This is the standard protection that applies across US broker-dealers. SIPC protects against the failure of a brokerage firm; it does not protect against a fall in the market value of your investments.
Your securities and cash are held in your own name with ViewTrade IFSC, separate from Platizio's own funds. If Platizio were to cease operations, your assets would remain safe in your brokerage account and you would continue to be able to access them through the broker.
Yes. Client money and securities are held with ViewTrade IFSC (GIFT City) with DTCC as ultimate custodian in your name, and are kept separate from Platizio's operational funds.
Data is encrypted, protected and stored in GIFT IFSC, India.
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You fund your US brokerage account by remitting money from your Indian bank account under the LRS. From within the platform you can select your bank, download the net-banking remittance instructions, and initiate the transfer. Funds are converted from INR to USD by your bank and credited to your brokerage account.
Funds are credited the same day if initiated before 1:30 PM (for integrated partner banks); the next working day if initiated after 1:30 PM.
Under the LRS, an Indian resident can remit up to USD 250,000 per financial year (April to March) across all permitted purposes combined. This is a per-individual limit set by the RBI.
You can remit from most major Indian banks that support online LRS transfers. ViewTrade has partnered with various banks to offer a smoother experience and preferred foreign-exchange rates. You can also use your existing bank account — you are not required to open a new account.
TCS (Tax Collected at Source) is a tax your bank collects when you remit money abroad under the LRS. For overseas investments such as US stocks and ETFs, TCS applies at 20%, only on the amount that exceeds ₹10 lakh of total LRS remittances in a financial year — the first ₹10 lakh in a year attracts no TCS. TCS is not an extra cost: it is adjustable against your income-tax liability and can be claimed back when you file your income-tax return. It is reflected in your Form 26AS.
NRE/NRO transfers are supported by several banks. ICICI Bank generally supports online transfers from both NRE and NRO accounts; some other banks support online transfers only from NRE accounts. For NRO transfers, your bank may require a 15CA/CB certificate along with the A2 and declaration forms. Please check with your bank for their specific process.
No. Third-party transfers are not permitted. You can fund your account only from a bank account in which you are the primary holder, as the sender's name must match your account name.
No. LRS investment remittances must be made through a bank under the prescribed purpose code (overseas portfolio investment). UPI, forex cards, and money-transfer services such as Wise or Western Union cannot be used for this purpose. The remittance must come from your own bank account.
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Platizio offers US-listed stocks and ETFs. You can build a diversified portfolio across US companies and funds. We do not currently offer mutual funds, bonds, derivatives, or stocks listed on non-US exchanges.
No. Under RBI / FEMA rules, the LRS does not permit margin trading or speculative instruments such as futures, options, or other derivatives. Your US account is a cash account, not a derivatives and margin account.
Your account is a cash account, so no margin is provided. The LRS is intended for genuine investment rather than speculative trading. You can buy and sell on the same day to the extent of the settled cash (buying power) available in your account, but active intraday trading is not recommended and margin-based intraday trading is not available.
Yes. You can buy fractional shares, which lets you invest a fixed rupee/dollar amount even in high-priced stocks. For example, if one share trades at USD 1,000 and you invest USD 100, you receive 0.1 of a share.
Yes. You receive dividends in proportion to your holding. If a stock pays a USD 10 per-share dividend and you own 0.5 shares, you receive USD 5 (less applicable US withholding tax). Very small amounts below one cent may not be credited.
Market order: buys or sells immediately at the best available current price.

Limit order: buys or sells only at your chosen price or better. A limit order is not guaranteed to execute and is generally valid for up to 90 days (good till cancelled).

Stop order: becomes a market order once the stock reaches a price you set (the stop price). Also valid for up to 90 days.

Note: Limit and stop orders can typically be placed on whole shares only, not fractional shares.
Yes, you can cancel an order while it is still pending. Once a market order begins executing after the market opens, it can no longer be cancelled.
No interest is currently paid on idle cash, as IFSC regulations do not permit it at this time.
No. Physical share certificates are not issued in the US market. Your ownership is recorded electronically in your brokerage account, and a trade confirmation is available the next business day.
Direct subscription to US IPOs is generally not available to retail investors. In most cases, you can buy a company's shares once they begin trading after the IPO.
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After you sell securities, the proceeds need to settle (typically T+1, i.e. one business day after the trade). Once the cash is settled, you can place a withdrawal request from the platform by entering the amount and your bank details. The bank account must be in your own name.
The sale proceeds appear in your cash balance immediately, but settlement takes one business day (T+1). After the cash settles, you can request a withdrawal, and the funds typically reach your bank account within 1–3 business days after the broker processes the request.
Unsettled cash is money from a sale that has not yet completed its one-business-day settlement period. Buying power is the cash available to trade. In a normal cash account, buying power can include both settled and unsettled cash for placing new buy orders, but you can only withdraw cash once it has settled.
You can usually choose to withdraw in INR (credited to your Indian bank account) or in USD. If your bank only accepts INR, the funds are converted by your bank, which may apply a forex mark-up and other applicable charges.
No, there are no withdrawal charges.
Yes, as long as the destination bank account is in your own name. It need not be the same account you used to fund the platform. Withdrawals to third-party accounts are not permitted.
It usually takes 1–3 business days after the broker processes the withdrawal. If funds have not arrived after 3 business days, first check with your bank in case they are holding the transfer pending confirmation. If your bank cannot trace the funds, email us at supportglobal@platizio.com or call us at +91 92898 37100 and we can help with the issue.
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Realised profit/loss is the actual gain or loss once you sell a holding. Unrealised profit/loss is the gain or loss on a holding you still own, based on its current market price. It becomes realised only when you sell.
Cost basis is the original amount you paid to buy a security, including commissions. When you sell, gains or losses are calculated against this cost basis. Indian tax rules require the First-In-First-Out (FIFO) method, meaning the shares you bought first are treated as sold first.
Shares are sold on a First-In-First-Out (FIFO) basis, as required by the Indian tax code. Choosing specific lots to sell first is not available for Indian tax residents.
RBI reference rates are used to convert USD returns into INR, in line with Income Tax Department guidance.
Account statements, trade confirmations, and transaction history are available within the platform. Monthly account statements and daily trade confirmations are generated by the broker and can be downloaded for your records and tax filing.
Yes. You can generate realised and unrealised Profit & Loss reports for any period, including the previous financial year, and download them for your records or to support advance-tax calculations. We recommend having tax reports reviewed by your CA or tax advisor.
Yes. Transfers use ACAT or DTC transfer mechanisms. With ACAT the client may have to pay a fee to their existing broker to move securities and cash. With DTC it is free, but only securities move — cash would need to be withdrawn separately before transfer.
US transfers use one of three standard systems: ACATS (the standard account-transfer service), DTC, and DRS. The correct method is determined automatically based on your source broker and the type of assets being transferred — you do not need to choose it yourself.
Most transfers complete within a few business days, though timelines depend on your source broker. Platizio does not charge a fee for incoming transfers, but your existing broker may charge a transfer or exit fee. Fractional shares generally cannot be transferred — only whole shares.
Cost basis is often not transferred automatically with the securities, so you may need to enter it manually after the transfer. Your holding period continues from your original purchase date and does not reset because of the transfer.
Yes. The receiving broker initiates the transfer using the same standard US mechanisms. Note that exit/transfer charges may apply, and fractional shares cannot be transferred.
No. Since a PAN can be used for only one account, holding two Platizio accounts is not possible.
Yes. Shares received under employee benefit schemes (ESOPs/RSUs) in US-listed companies are treated as Overseas Portfolio Investments under Indian regulations (where they are below 10% of the company's equity, which is usually the case). You can transfer such vested shares, or reinvest the proceeds of their sale, into other US-listed stocks or ETFs.
Yes. Under the LRS rules for Overseas Portfolio Investments, proceeds from the sale of such shares should be reinvested in other listed securities within 180 days of the sale.
When you sell ESOP/RSU shares, capital gains tax applies based on your holding period (long-term or short-term). Simply transferring shares (without selling) is not a taxable event. We recommend keeping records from your previous platform and consulting your CA.
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Note: This section explains how Indian tax rules generally apply to US investments. It is for information only and is not tax advice. Tax rules can change — please consult a qualified Chartered Accountant or tax advisor for your specific situation.

Long-Term Capital Gains (LTCG): If you hold a US stock or ETF for more than 24 months, the gain is taxed at a flat 12.5% (plus applicable surcharge and cess), without indexation.

Short-Term Capital Gains (STCG): If you hold for 24 months or less, the gain is added to your total income and taxed at your applicable income-tax slab rate.

There is no capital gains tax in the US for Indian (non-resident) investors — capital gains are taxed only in India.
Dividends are taxed in the US at a flat 25% withholding rate under the India-US tax treaty (DTAA), provided the relevant declaration (Form W-8BEN) is on file. The US company withholds this tax before paying you the balance. In India, the gross dividend is added to your income and taxed at your slab rate, but you can claim the 25% already paid in the US as a Foreign Tax Credit under the DTAA, so you are not taxed twice.
The India-US Double Taxation Avoidance Agreement (DTAA) ensures you are not taxed twice on the same income. Tax paid in the US (for example, dividend withholding) can be claimed as a Foreign Tax Credit against your Indian tax liability.
The key items are: a capital-gains summary, Schedule FA (Foreign Assets), Schedule FSI (Foreign Source Income), Schedule TR (Tax Relief), and Form 67 (to claim foreign tax credit). Platizio provides the supporting statements you need at the end of the financial year.
Schedule FA is reported using the accounting year of the country where the asset is held. For US stocks and ETFs, that is the calendar year (January to December), which is why Schedule FA does not follow the Indian April–March financial year.
You do not pay US tax on your capital gains. You do pay US withholding tax on dividends (25% under the DTAA), which you can then claim as a credit in India. All capital-gains tax is payable in India.
There is no separate tax on currency movement. Both the purchase and sale values are converted to INR using the prescribed RBI/SBI reference rates, and capital gains are computed in INR. The currency effect is therefore already built into the gain.
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You can update your login email and mobile number from the Profile / Login & Security section of the platform. Changes are confirmed using an OTP for your security.
Email us a copy of your updated government ID showing the changed details at supportglobal@platizio.com and we will update your account.
You can add one or more beneficiaries from the Profile / Manage Beneficiaries section of the platform.
On the login page, select "Forgot Password", enter your registered email, and follow the link or OTP sent to you to set a new password.
You can close your Platizio Global trading account by sending us an email request from your registered email address to supportglobal@platizio.com. The closure process takes 2 working days once you submit your request.

Before closing your account, please ensure you have:
  • Cleared any negative balance in your account
  • Sold off any holdings in the account
  • Withdrawn any cash balance from the account
  • Downloaded all necessary reports (trade confirms, ledger, and P&L statements), as these will not be accessible once your account is closed
  • If you wish to move securities to another broker, transferred your shares and cash prior to requesting account closure
Please note: Upon submission of an account closure request, the client irrevocably agrees that any residual amounts — including but not limited to dividends, corporate action proceeds, or any other entitlements arising from prior holdings and received post-closure — shall not be credited to the client's account. The client acknowledges and accepts that such amounts may be forfeited, and that no claims shall lie against the Company in respect of the same.
Deleting your personal data requires closing your account. Contact supportglobal@platizio.com to begin. After closure, your data is deleted except where it must be retained for regulatory and tax compliance for the legally required period.
You can reach us by email at supportglobal@platizio.com or call / WhatsApp at +91 92898 37100. We will respond within 24 hours on business days and your query shall be resolved within 1-5 days.
Please route all queries through Platizio support. We coordinate with our broker partner on your behalf for any account or transaction matter.
Yes. Account statements, trade confirmations, and transaction reports can be downloaded from the platform in PDF or Excel formats.

Important Disclaimer

Investing in securities involves market risk, including the possible loss of capital. The value of investments can go up as well as down. The information in these FAQs is provided for general guidance only and does not constitute investment, legal, or tax advice. Tax treatment depends on your individual circumstances and may change. Please read all product terms and consult a qualified financial or tax advisor before investing. Platizio Services LLP facilitates access to US markets through its US brokerage partner; investments are executed and held with ViewTrade IFSC at GIFT City.

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